aq 999 Privacy Policy

1 Introduction and Scope

aq 999 treats the privacy of its users with the highest importance. This privacy policy describes what information we collect when you use our website or app, how we process it, and in what circumstances it may be shared with third parties.

This policy applies to all aq 999 services, products, and digital channels — including the website, mobile applications, customer support communications, and promotional activities. By using this platform, you agree to the terms of this policy. To learn more about aq 999, read our About Us and Company Information.

The terms "user", "you", or "your" used in this policy refer to any person who uses any aq 999 service or browses the website.

2 Types of Information Collected

We collect information in several ways. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

When you create an account on aq 999, log in, or contact us, you provide certain information directly. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information — such as bKash, Nagad, or Rocket number
• Messages and requests sent to customer support

2.2 Automatically Collected Information

When you use the aq 999 platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Cookie and session data
• Gaming history and betting activity

3 Purpose of Using Information

aq 999 uses personal information only for specific and legitimate purposes. We use your information for the following:

• To create and manage your account
• For identity verification and age confirmation — our platform is for users aged 21 and above only
• To process deposits and withdrawals
• For communications related to bonuses, promotions, and rewards
• To provide customer support and resolve complaints
• To prevent fraud and ensure security
• To improve the platform and measure user experience
• To meet legal obligations

We never sell your information or transfer it to commercial advertising companies.

4 Sharing and Disclosure of Information

aq 999 may share your information with third parties in limited circumstances. These circumstances are:

4.1 Service Provider Partners

We work with companies that provide technology, payment processing, and gaming software. These companies receive only the information necessary to perform their specific services and are required to follow our privacy standards.

4.2 Legal Obligations

In the case of a court order, government agency request, or legal requirement, we may be obliged to disclose certain information. In such circumstances, we will disclose only the information required by law.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify users in advance and the new party will maintain the same privacy standards.

5 Cookies and Tracking Technologies

aq 999 uses cookies and similar technologies. Cookies are small data files stored in your browser that make our site easier to use.

We use the following types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand which pages are used most.

You can control non-essential cookies from your browser settings. However, disabling some cookies may limit certain features of the site.

6 Data Retention Period

We retain your information for as long as your account is active or as long as services need to be provided. Even after an account is closed, we may retain certain information for a specified period for legal reasons.

Records of financial transactions, such as deposit and withdrawal records, are retained in accordance with legal requirements. We will notify users before an account is permanently deleted.

7 Data Security

aq 999 uses industry-standard technical and organisational measures to protect your information.

7.1 Encryption and SSL

Our platform uses SSL (Secure Sockets Layer) technology, which encrypts all data transmitted between your browser and our servers. This ensures that third parties cannot access your sensitive information.

7.2 Access Control

Only authorised staff can access information on our internal systems. Every access is logged and regularly audited.

7.3 OTP Verification

OTP (One-Time Password) verification is used during login and payment processes, which prevents unauthorised access to your account.

8 User Rights

aq 999 believes in giving users control over their own information. You may exercise the following rights:

• Right of access: You can ask what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you can request that processing of your information be limited.
• Right to portability: You can request to receive your information in a structured format.

To exercise these rights, contact our customer support. We generally complete requests within 30 business days.

9 Protection of Minor Users

aq 999 is a platform for users aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

We expect every user of aq 999 to follow our Responsible Gaming Guidelines.

10 Third-Party Links and Services

Our platform may sometimes have connections to third-party gaming studios or payment providers. These third parties have their own privacy policies and aq 999 is not responsible for their policies. Payment services such as bKash, Nagad, Rocket, and Upay have their own privacy terms, which you are advised to read separately.

11 International Data Transfers

Our servers and technology partners may be located in various countries. When information is transferred across international borders, we ensure that adequate safeguards are in place for that transfer and that the receiving party follows the same or higher privacy standards as ours.

12 Policy Changes and Notifications

This privacy policy may be updated from time to time. Before any significant changes, we will inform you by email or through a notification on the platform. Continued use of aq 999 after changes have been made will be taken as your agreement to the new policy.

Check the policy date to confirm you are reading the latest version. To have a clear understanding of our terms of service, you are advised to read our Terms and Conditions.

13 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our customer service is available 24/7 — in both Bengali and English. You can reach us via live chat or email.

Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.