aq 999 Responsible Gaming
When betting or casino play crosses from entertainment into a problem, stopping at the right time and seeking help is the sensible choice. aq 999 wants every member to play with awareness and within their own limits.
Accounts for minors are not permitted
What is responsible gaming?
At aq 999, we see betting and casino games as a form of entertainment — never as a source of income. Responsible gaming means setting your own limits on time and money, making decisions with a clear head, and keeping play within bounds while it remains enjoyable.
There are moments in everyone's life when stress, frustration, or financial hardship can create a tendency to use gaming as an escape. In these situations, gaming becomes more dangerous. aq 999 believes that when members have the right information and proper tools, this risk can be reduced considerably.
Reading about who we are and what we stand for will show you that aq 999 has been committed to providing a safe and transparent experience from the start. Likewise, our terms and conditions contain detailed rules on responsible behaviour that apply to every member.
Who can play?
The minimum age to open an account at aq 999 and take part in any form of betting or casino activity is 21. Operating an account on behalf of a minor is strictly prohibited. If there are minors in your household, keep your account and devices secure at all times — never share your login details.
- Age is verified at the time of account registration.
- In cases of doubt, aq 999 may request proof of age documents at any time.
- aq 999 reserves the right to close any account opened with false information.
Tools to keep yourself in control
aq 999 provides several protection tools — use them to set your own gaming limits.
Set a deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a waiting period.
Set a time limit
Decide how long you will play in one session. When the time is up, the system will remind you and can automatically end the session if needed.
Temporary account suspension
If you want to take a break for a while, you can suspend your account temporarily — you can choose any period from 24 hours to 30 days. You will not be able to log in during the suspension.
Permanent self-exclusion
If you feel gaming is getting out of your control, you can request permanent account closure. This is a final step — reopening the account is a lengthy process and the decision is subject to review.
View gaming history
You can view a full record of your deposits, withdrawals, bet amounts, and wins and losses at any time. This is the simplest way to understand your own spending patterns.
24/7 support team
For any issue, contact aq 999 via live chat or email. Help is available around the clock in both Bengali and English.
Recognise the warning signs
If you notice any of the following in yourself, it is time to pay attention.
Urge to chase losses
The tendency to place more bets in order to win back lost money is the most common sign of problem gambling. If this thought comes to mind, take a break immediately.
Spending beyond set limits
When you start using money set aside for bills, groceries, or emergency savings to bet, gaming has stopped being entertainment.
Neglecting family or work
Spending less time with family because of gaming, losing focus at work, or strain appearing in relationships are serious warning signs.
Hiding gaming activity
Concealing how much you are playing or how much you are losing from family or friends adds to mental pressure.
Restlessness when unable to play
Feeling excessive anxiety or anger when you have no internet access or device may be a sign of dependency.
Unable to stop
If you plan to stop after a win but repeatedly fail to do so and gaming continues, it is time to seek help.
Ask yourself
Think about your habits over the past few weeks and consider the questions below. If the answer to more than one is "yes", talk to someone.
- Have you ever bet beyond your budget and felt regret afterwards?
- Does betting regularly clear all other worries from your mind while you are playing?
- Has someone close to you expressed concern about your gaming habits?
- Have you had trouble sleeping after losing a bet?
- Have you borrowed money for betting, or considered doing so?
- Have you tried to stick to a time limit for gaming but repeatedly failed?
Where to get help
Asking for help is not a weakness — it takes courage. Support is available through any of the following.
aq 999 live chat
Support in Bengali is available 24 hours a day, 7 days a week. Requests for self-exclusion or account closure can be submitted directly via live chat.
Email support
The support team also responds by email alongside live chat. Write in as much detail as you need — in Bengali or English. Support email: [email protected]
Family and trusted people
Let someone close to you know about the problem. Support from family can be the greatest strength on the path to recovery.
Professional counsellors
Seeking advice from a mental health professional or behaviour therapist is completely normal and effective. No matter how deep the problem, the right support can change the situation.
Support groups
Talking to people who have overcome a gambling problem builds confidence. Joining a local or online support group is a positive step.
Under aq 999's privacy policy, all communication related to responsible gaming is kept completely confidential. Your information is not shared with third parties. For answers to general questions on this topic, you can visit our frequently asked questions section.
aq 999's commitment
aq 999 believes that building a healthy and sustainable gaming environment is good not only for members but for society as a whole. We aim only to provide entertainment — not to cause financial harm or mental distress.
That is why we strictly enforce the age limit, provide self-control tools, and offer help at the first sign of a problem. The wellbeing of every member matters to us more than profit.